Glossary
DiGi Smart Control
CAPA
Corrective and Preventive Action
A workflow that makes sure a problem is removed at the source and does not come back.
A corrective action removes the cause of a non-conformance that has occurred. A preventive action removes the cause of one that could occur. Each has a responsible person, a deadline and a completion status.
What it looks like in the system
The CAPA card leads from the problem description through the root cause (5-Why, Ishikawa or 8D) to a list of actions with deadlines. The problem gets closed, not just discussed.