Question 1

Do we need special hardware?

Accepted Answer

No. The system runs in a browser on a computer or a tablet. Gauges connect by cable or Bluetooth, machines through a gateway, a barcode scanner through USB. Nothing is installed on the workstation, no drivers, no extra software.

Question 2

How long does implementation take?

Accepted Answer

We usually start the first workstation within a few days, alongside production. After two or three weeks we review the data together and only then add more workstations.

Question 3

Will implementation stop production?

Accepted Answer

No. We start with one workstation, alongside production. The operator learns during the first shift.

Question 4

Will the operators cope?

Accepted Answer

The operator only does what the screen asks: gives a downtime reason, takes a measurement, scans a batch. The interface is in Polish, English, Spanish and Ukrainian.

Question 5

Do the modules work separately?

Accepted Answer

Yes. You buy and implement each module separately, but all of them work on one register of parts, machines and operators. You switch the next one on without a second implementation.

Question 6

Where is the data stored?

Accepted Answer

In the cloud or on the customer's server. The choice depends on your security requirements.

Question 7

Who has access to the data?

Accepted Answer

Access is by role: the operator sees their workstation, the shift leader their area, the manager the whole plant. Every data correction records who made it and when.

Question 8

Does the system connect to our ERP?

Accepted Answer

Yes. Parts, orders, batch numbers and inspection results are exchanged with ERP and MES systems. Every integration is agreed individually.

Question 9

Do we have to retype dimensions from the drawing?

Accepted Answer

No. You upload the drawing, the system recognises the dimensions and numbers them with balloons, and the control plan is built from the list of dimensions. During measurement the operator sees on the drawing which dimension they measure.

Question 10

Are multi-cavity moulds supported?

Accepted Answer

Yes. Measurements are saved per cavity, so you calculate capability for every cavity separately and see which one spoils the result.

Question 11

We have a gauge that is not on the list. What then?

Accepted Answer

We connect any device that sends data through a serial port, USB or Bluetooth. A new device profile is added as part of the implementation.

Question 12

Do we need sensors and machine integration?

Accepted Answer

Not right away. You can start with recording on the tablet. We add the cycle signal readout from the controller or a sensor when you decide.

Question 13

How do you connect machines?

Accepted Answer

Through a gateway that collects the run signal and cycle counter from the controller or an added sensor and sends them to the system. We do not touch the machine program.

Question 14

How soon will we see an effect?

Accepted Answer

Within 2 to 3 weeks you have a full results board, downtime alerts and a loss ranking.

Question 15

Will OEE be fair to shifts and machines?

Accepted Answer

Yes. Planned time comes from the shift calendar and the machine's working hours, and breaks planned by the plant do not burden the indicator.

Question 16

Does Smart Trace work without the other modules?

Accepted Answer

Yes, but it gives the most together with them. The batch then has quality inspection results and production data attached.

Question 17

Do we need RFID?

Accepted Answer

No. Barcode or QR code labels and an ordinary scanner are enough. RFID is an option where a label does not work.

Question 18

Can batch numbers come from our ERP?

Accepted Answer

Yes. We can pull numbering and delivery data from the ERP system and send consumption and created batches back.

Question 19

Are there implementation costs?

Accepted Answer

In Smart Monitor the first workstation is a pilot for 5,000 PLN. In Smart Control the first configuration and implementation are included in the subscription. Machine and ERP integrations are quoted separately.

Question 20

Can I start with a single workstation?

Accepted Answer

Yes, and that is exactly what we recommend. You add more workstations once the first one delivers value.

Question 21

Is an on-premise licence available?

Accepted Answer

Yes, in the Enterprise plan. The system can run in the cloud or on your own server.

Common questions

General: hardware, implementation, data

DiGi Smart Control: quality control

DiGi Smart Monitor: production efficiency

DiGi Smart Trace: batch traceability

Pricing and billing

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