Glossary
DiGi Smart Control
8D
Eight Disciplines
The standard response to a complaint, from forming a team to preventing recurrence.
Steps D1 to D8: team, problem description, containment, root cause, corrective actions, implementation and verification, prevention, closure. Automotive customers expect the report in this layout.
What it looks like in the system
8D is a methodology of the CAPA card: you fill in steps D1 to D8 in the system, linked to the NCR and the action list.